Refund policy

RETURNS

Returns & Exchanges

We only accept returns for items that are faulty, damaged or incorrectly sent. Please check your size carefully before ordering — we are unable to accept returns or exchanges for wrong-size orders, change of mind or unwanted items.

  • Faulty or damaged items: get in touch within 14 days of receiving your order with your order number and clear photos. We'll arrange a replacement or refund.
  • Incorrect item sent: contact us within 14 days and we'll sort a replacement or refund.
  • UK orders: for approved faulty-item returns we provide a free Freepost returns label.
  • EU & international orders: return postage for approved faulty-item returns is covered by the customer. Original delivery costs are non-refundable.
  • Items that have been washed, worn or used cannot be returned.

Ordered the wrong size?

Because every item is printed to order, we cannot accept returns or exchanges for incorrect size choice. Please double-check sizing using our Size Guide before ordering.

If you do order the wrong size, contact us and we'll send you a one-time 15% discount code to reorder the correct size. The original item cannot be returned, but you can pass it on to a friend or keep it as a spare.

How to Report a Fault or Incorrect Item

If your order arrives faulty, damaged or incorrect, get in touch with your order number and photos. We'll sort a replacement or refund and email you next steps.

Start a Return

Faulty or incorrect item — request a refund.

Report a Fault

Damaged, defective or wrong item sent.
  1. Choose an option above and fill in your order number and item details.
  2. We'll email you confirmation and (for UK) a free Freepost returns label or QR code.
  3. Package the item securely with its original tags and post it back. No printer? Hand-write the return details and barcode on the parcel — that works too.
  4. Once your return reaches our UK factory, refunds are processed within a few working days.